Take a deep breath ...
help is on the way.

Mila should be pronounced “Mee-la” :)

Please ensure that there is a minimum of 11.8” (30 cm) of clearance around the unit.

• Quick Start Guide
• User Manual

Mila is compatible globally across 100-240v.

While Mila does not require WiFi, it's a lot cooler if you use Mila with WiFi. :) Some of Mila’s smartest functions require a Wifi connection (e.g., Automagic Mode, using with the Mila App), but Mila can operate in Manual Mode completely offline.

Alexa/Google Home skills are currently undergoing testing with a small group of Mila beta testers and will be available for all Mila users shortly.

For all the Apple fanboys/gals out there, we have now been MFI certified and are in the planning stages for HomeKit support.

• Operate your Mila in an enclosed area. Close all doors, windows, and other openings connecting to the outside of the room.
• Place the air purifier in a location that does not restrict the airflow through the top of the unit, or the intake vents on the sides of the unit.
• The unit must be placed on a leveled surface that can support it. Please ensure that there is a minimum of 11.8” (30 cm) of clearance around the unit.

Please ensure that there is a minimum of 11.8” (30 cm) of clearance around the unit.

Each Mila box comes with:

• A Mila unit
• A cord
• Your filter of choice pre-loaded in your unit (please make sure to remove the plastic wrap from your filter before use)
• Quick start guide

If this is your first time setting up a Mila, open the app and follow the in-app instructions. You’ll want to have your WiFi network and password handy (please note that Mila only works on 2.4GHz frequency networks. If you have a mesh network like eero or Google WIFi, your router will automatically choose this for you.)

If you already have a Mila, add a Mila from the “Rooms” screen and follow the in-app instructions.

Mila comes with seven custom filters for your unique needs — the seven include: The Basic Breather, The Big Sneeze, The Rookie Parent, The Critter Cuddler, The Home Wrecker, The Mama-to-be, and The Overreactor. Learn more about each filter here.

Filter life depends on usage and will last between six to nine months. Please note you cannot wash your filter and it should be disposed of in accordance with your local laws and replaced as needed.

Wash the Mila Sock (prefilter) by hand in cold/warm water and let dry completely before fitting it back on your Mila filter.

Filters should be kept out of direct sunlight and sealed in their original packaging until ready for use. If you need to swap out a filter in between uses, please store out of direct sunlight.

Make sure your filter is installed correctly and the filter door is closed properly. Restart Mila and wait for “Calibration Mode” to complete (this usually takes around 70 seconds). Mila will automatically run in “Automagic” mode at startup. Switch to “Manual” mode to set your own target AQI and fan speed.

Please make sure you’ve selected MANUAL Mode before attempting to change the fan speed. The fan speed will decrease or increase gradually—this is normal. If it does not change after a prolonged period of time after the input, then please reach out to Mila Customer Care for support.

The first time you use the purifier, you might perceive a plastic or paint smell. This is normal, but it should disappear after a couple days. If the smell persists or if you sense a burning smell, please disconnect the purifier and reach out to Mila Customer Care for support.

This screen indicates the unit lost its network connectivity. Make sure the unit is within range of a stable 2.4GHz WiFi network. Pair the unit with the Mila mobile app. Turn OFF the unit by flicking the power switch on the bottom of your Mila. Wait 20 seconds and turn ON the unit. Reboot your router.

Your Mila may reboot itself from time to time for a memory refresh (similar to how you might reset a router). Fear not, all your data is still there!

Each Mila comes with our Mila-backed guarantee, and comes with a one year warranty. Note that disassembly of Mila hardware in any way automatically voids this warranty. If you need any assistance, please contact us at support@milacares.com.