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Mila should be pronounced “Mee-la” :)

For Mila Air:For optimal performance, please allow at least 11.8 inches (30 cm) of clearance around the Mila Air unit.

For Mila Air Mini:For optimal performance, please allow at least 9.8 inches (25 cm) around the Mila Air Mini unit.

This allows the units to have enough space to draw air from all four sides for effective filtration, releasing clean air through the top vent.

Mila Air

• Quick Start Guide
• User Manual

Mila Air Mini

• User Manual

Mila is compatible globally across 100-240v.

While Mila does not require WiFi, it’s a lot cooler if you use Mila with WiFi. 🙂 Some of Mila’s smartest functions require a Wifi connection (e.g., Using the Mila App), but Mila can operate in Manual Mode and Automagic Mode completely offline via the on-device controls.

Alexa: Get started by enabling the Mila Skill (you'll want to have your Amazon log-in handy). Follow the on-screen instructions to link your Mila(s) to Alexa. For more information, please see here.

Google Home:

• Open the Google Home app and ensure you’re logged into the Google account connected to your Google Home devices.
• Navigate to: Home > Settings > Google Assistant > All > Home Control.
• In the Home Control section, search for “Mila Smart Home” and follow the prompts to link your Mila to Google Home.

Mila Air
You can purchase Mila Air units directly from the Mila website here., and is available in the US, Canada, Australia, the UK and Singapore. They’re also available in the US at Amazon, Best Buy, Wayfair, and The Home Depot. Please note that on Amazon, only units sold by Mila USA Inc. are considered authorized purchases.

Mila Air Mini
Air Mini units are available directly from the Mila website here. and is available in the US and Canada. If you’re interested in Air Mini outside of the US or Canada, please join our Mila Air Mini Waitlist for regional updates.

The Mila Air measures 11.8” x 11.8” x 15.5” and the Mila Air Mini measures 9.8” x 9.8” x 13.2”. Both units can be placed anywhere, but for optimal airflow, it’s recommended to have approximately 11.8” of clearance on all sides for the Mila Air and 9.8” for the Mila Air Mini.

Absolutely! Mila will still work to clear your air as intended without a Wi-Fi connection. However, Wi-Fi connectivity enables some of Mila’s smartest features such as air quality tracking, custom settings and control via the Mila app, and receiving all of Mila’s latest and greatest updates.

Smart shopper you. 🙂 Check our website or better yet, subscribe to our newsletter to stay up to date on our latest deals and offers.

Absolutely, Mila is pet-friendly! More than that, one of our interchangeable filters includes the fan (and pet) favorite, Critter Cuddler. Like each of our filters, the Critter Cuddler is purpose-built specifically for households with pets in mind. This filter includes a Mila Sock to catch any larger particulates, fur and dander, and also includes carbon that’s specially designed to filter out ammonia.

P.S. Mila is also bird approved!

Sustainability is at the heart of Mila. Our filters are designed to last longer, reducing waste. We also employ eco-friendly modes and sustainable practices in our manufacturing and packaging process. We’re always looking for ways to reduce our footprint and are currently looking for solutions that allow us to better recycle our filters, so if you have any other ideas, please reach out.

Mila air purifiers are designed to effectively filter Volatile Organic Compounds (VOCs) from your indoor air. The specific filtration rate depends on both the type of filter used as well as the Mila unit you are using the filter with. Each filter has been rigorously tested to ensure optimal performance in removing VOCs from the air.

Yes, Mila air purifiers can filter out many smells and odors. Humans can detect certain odors at very low concentrations, sometimes even below the thresholds detectable by VOC sensors. Our filters are proven to be effective against a wide range of common household odors.

VOCs and formaldehyde can off-gas, and this process can increase with enhanced ventilation from a purifier or fan. This is due to the increased air movement which can bring more VOCs into the filter range. Our filters are designed to capture these off-gassed VOCs effectively. The combination of different carbon blends and the specialized design of the honeycomb and center flow filters allows for effective adsorption of a wide spectrum of VOCs.

While our filters are highly effective in typical home settings, they are not designed to handle extreme situations like a toxic spill. The efficacy of our filters has been proven through rigorous testing, but they are intended for use in normal household environments.

VOCs, or Volatile Organic Compounds, are typically emitted from household products, new furniture, or fresh paint. Other VOCs include us (humans), Cooking, burning, and other in-house gas sources. They can cause respiratory tract irritation, headaches, and dizziness in the short term. Prolonged exposure can lead to more serious health issues like cancer and liver damage.

Mila filters, especially those with a granular activated carbon layer are primarily used for VOC filtering. They can become saturated more quickly than the HEPA filter, especially in environments with high levels of VOCs. The rate of saturation varies depending on the amount of VOCs in your home, so it's difficult to predict a universal replacement timeline. We recommend monitoring your air quality and replacing the carbon filter when you notice a decrease in odor reduction efficiency.

The main differences between the Mila Air and the Mila Air Mini are size, filtration power, and some technical specifications:

1. Size: The Mila Air is larger at 11.8” x 11.8” x 15.5”, while the Mila Air Mini is more compact at 9.8” x 9.8” x 13.2”. This makes the Mini ideal for smaller spaces while still maintaining powerful filtration capabilities.
2. Filtration Power: The Mila Air has a Clean Air Delivery Rate (CADR) of up to 447 m3/h, making it suitable for larger rooms. In comparison, the Mila Air Mini is designed for smaller spaces with a CADR of up to 357 m3/h. Filter options also vary between models, with Mila Air offering 7 filters and Mila Air Mini offering 4 filters.
3. Sensors: The Mila Air is equipped with a comprehensive suite of sensors, including PM1, PM2.5, PM10, CO2, CO, VOCs, temperature, humidity, and a human presence sensor. Meanwhile, the Mila Air Mini includes six key sensors: PM1, PM2.5, PM10, temperature, humidity, and CO (carbon monoxide) sensors, ensuring effective monitoring of indoor air quality.

Yes, you can read user reviews on the Wall of Love, where our users share their experiences and feedback on Mila products.

The VOC sensors in Mila Air are designed to detect VOC levels with a reasonable degree of accuracy. However, it's important to understand that VOCs are a diverse group of chemicals, and their behavior can vary significantly. In a typical home environment, there are numerous different chemicals present. While our sensors are calibrated to identify a broad spectrum of VOCs commonly found indoors, they may not detect every specific type with the same level of precision. This calibration ensures a general but effective monitoring of indoor air quality, focusing on the most prevalent VOCs in residential settings.

Mila Air comes in classic white.

Mila Air Mini comes in 5 decor-friendly colors, so you’ve got options to suit the style of every room:

• Purely White
• Smoky Gray
• Natural Sand
• Dark Moss
• Twilight Blue

Most orders (excluding preorders) typically ship out the same / very next business day, and deliver in 3-10 days depending on where you’re located. Here are our typical shipping times by region:

• US: 3-5 days
• Canada: 3-10 days
• UK/Europe: 3-7 days. There’s currently a waitlist for Mila Air units, which you can sign up for here
• Australia: 3-10 days
• Singapore: 3-5 days

Please note that Mila Air Mini is only currently available in the US and Canada.

We partner with different carriers depending on region. While this may change from time to time, these are normally who you can expect to deliver your Milas and filters to you:

• US: UPS, USPS, or DHL
• Canada: Purolator or Canada Post
• UK: Yodel or Evri
• Australia: Aramex or TNT
• Singapore: J&T or SF Express
• Europe (except the UK): DHL, PostNL, or FedEx

We’ll send you your tracking information as soon as your order ships out. However, if it has been a few days and you haven’t heard from us, please reach out to our Care Squad at support@milacares.com with your order number and we’ll be happy to look into it for you. In rare cases, it may be in your spam folder so don’t forget to give that a peek.

If you need to make a change, please contact our Care Squad at support@milacares.com with your order number and let us know what changes you’d like to make. We will do our best to accommodate any changes before your order ships out, but because we usually ship out within a couple hours of order placement, it isn’t always possible. If your order is already in transit, we’ll work with you to explore what options may be available.

You can now activate, skip, or cancel your Auto-Refill orders directly through the My Mila Account option on our website. Simply log in to your account, navigate to your past orders, and select the Auto-Refill option for your eligible products. If you need any assistance or if Auto-Refill is not available in your market, please reach out to our Care Squad at support@milacares.com with your order ID, and we’ll be glad to help you with your request.

No additional duties/taxes will be assessed upon delivery in any of the markets we support (US, Canada, UK, Australia, Singapore, UK, and select EU countries).

Order confirmations are emailed out automatically when you place an order. If you have not received a copy, please contact our Care Squad at support@milacares.com with the email address and shipping address used to order and we will be happy to provide that to you. Pro tip: Don’t forget to check your spam folder.

• Operate your Mila unit in an enclosed area. Close all doors, windows, and other openings connecting to the outside of the room.
• Place the air purifier in a location that does not restrict the airflow through the top of the unit, or the intake vents on the sides of the unit.
• The unit must be placed on a leveled surface that can support it. Please ensure that there is a minimum of 11.8” (30 cm) For Mila Air and 9.8” (25 cm) for Mila Air Mini of clearance around the unit.

Please ensure that there is a minimum of 11.8” (30 cm) of clearance around the unit.

Each Mila box comes with:

• A Mila unit
• A cord
• Your filter of choice pre-loaded in your unit (please make sure to remove the plastic wrap from your filter before use)
• Quick start guide

If this is your first time setting up a Mila, open the app and follow the in-app instructions. You’ll want to have your WiFi network and password handy (please note that Mila only works on 2.4GHz frequency networks. If you have a mesh network like eero or Google WIFi, your router will automatically choose this for you.)

If you already have a Mila, add a Mila from the “Rooms” screen using the “+” tile and follow the in-app instructions.

Pro tip: You may need to disable your phone’s cellular data before going over the app setup to avoid interference with Mila’s Wi-Fi signal.

Mila is portable and can be moved to any room you’d like. However, for optimal performance, we recommend placing one in each space where you spend a significant amount of time in, and/or where you might be most concerned about your indoor air quality (e.g., your bedrooms).

Short answer, yes! Mila comes with several sleep-related modes that sync up with your Bedtime Schedule.

Sleep Mode dims the lights on your Mila display and makes sure that any changes in fan speed are indiscernible throughout the night.

Whitenoise Mode combines your Mila’s filtering capabilities with the features of a sound machine, and lets you fall and stay asleep to the soothing sounds of fluctuating fans. Like Sleep Mode, the lights on your Mila display will also turn off.

In addition to these two modes, you can also enable Turndown Service on your Mila, which will give your space a blast of fresh air an hour before your Bedtime Schedule kicks in. To learn more about Mila’s different modes, please visit here.

Good news – you can add as many Milas as you like without creating a new account! Here's how to do it:

1. Open your Mila app.
2. Look for the tile with a plus sign (+) – it's your gateway to adding new devices.
3. Tap on this tile and simply follow the on-screen instructions to connect your new Mila.

Whether you have Mila devices in your home, vacation house, college dorm, or office, setting up different locations in the Mila app is easy and convenient. Locations not only helps you manage your devices effectively but also allows you to share access with others, like family members or coworkers, on a location-by-location basis. Here's how you can add a new location in the app:

1. Open the Mila App: Start by opening the Mila app on your mobile device.
2. Go to Settings: In the app, navigate to the 'Settings' menu. This is found in the bottom right corner of the Mila app.
3. Access the Location Tab: Within 'Settings', you'll find a tab or section labeled 'Location'. Tap on it to view your current locations.
4. Add a New Location: In the 'Location' section, you'll see a dropdown menu displaying your currently selected location. Look for an option to 'Create New Location' or 'Add Location'. Select this to proceed.
5. Name Your New Location: You will be prompted to name your new location. Choose a name that easily identifies the place, like 'Vacation Home' or 'Office'.
6. Adding Mila to the New Location: Once you've created the new location, you can add your Mila device to it. Ensure that you are physically near the Mila device and connected to the same Wi-Fi network as the device. This is necessary for the app to detect and add the Mila to your selected location.
7. Share Access: If you wish to share access to this new location with others, you can do so via the location settings. Choose the option to share access and follow the prompts to add users.

Yes, you can use the same app for iOS andAndroid to control both the Mila Air and Mila Air Mini. To add a new unit to your app, simply hit the “+” tile on your homepage and follow the onscreen prompts to get started. 🙂

Mila Air comes with seven custom filters for your unique needs, which include: The Basic Breather, The Big Sneeze, The Rookie Parent, The Critter Cuddler, The Home Wrecker, The Mama-to-be, and The Overreactor. Learn more about each filterhere.

Mila Air Mini comes with four custom filer types, which include: The Basic Breather, The Big Sneeze, The Critter Cuddler and The Overreactor. You can choose your filterhere.

Filter life depends on usage and will last between six to nine months. Please note you cannot wash your filter and it should be disposed of in accordance with your local laws and replaced as needed.

Wash the Mila Sock (prefilter) by hand in cold/warm water and let dry completely before fitting it back on your Mila filter.

Filters should be kept out of direct sunlight and sealed in their original packaging until ready for use. If you need to swap out a filter in between uses, please store out of direct sunlight.

A Mila Sock acts as a washable pre-filter designed to capture larger particles, thus extending the life of your Mila's main filter. It's compatible with all seven of Mila's filter types. To clean the Mila Sock, we recommend vacuuming it gently to remove dust and debris. This can be done regularly to maintain its efficiency between washes. If you choose to wash it, please do so carefully in cold water. Please avoid hot water/heat as the Mila Sock may shrink.

The Critter Cuddler filter comes with a Mila Sock pre-installed, ready to protect your air purifier from pet hair and larger particulates. Regular maintenance of your Mila Sock helps keep your air clean and your purifier running smoothly.

We typically recommend changing your filters every six months, which we make as easy as possible for you when you sign up for Auto-Refill. Auto-Refill gets you a fresh new filter every six months, which you can pause, skip or cancel at any time. That said, how long your filter lasts will depend on your home’s environment and other factors such as overall air quality in the region, incoming pollen levels, ozone or wildfire smoke that could affect overall air quality etc. Be on the lookout for upcoming product releases that will give you more insight into the factors affecting your home’s air quality, overall health, and your filter life.

A: Understanding Filter Odor Phenomena

1. It's common for HEPA filters to emit a slight odor during the first 24-48 hours of use. For most users, this will feel like a smell of “freshness.” And while we try to prevent any of that "new purifier" smell, it can be present if you have a finely tuned nose. This normally dissipates in a few days.

2. The smell seems to be coming from the carbon part of my filter

   There are a couple of factors that can contribute to any potential smells coming from your filter’s carbon:

   Saturation: Over time, if carbon becomes oversaturated, it may start emitting odors instead of absorbing them. This is a sign that the filter needs to be replaced.

   Humid Storage: Storing carbon filters in humid environments for extended periods can lead to odor emission. However, this is unlikely in new filters shipped in sealed bags.

   Environmental Factors: in rare cases, filters can also emit odors due to the interaction of their materials with the environment, such as temperature.

VOCs vary in molecule size, ranging from larger molecules (like those causing odors) to smaller ones (such as formaldehyde). Our filters are engineered to target the VOC molecule size with the activated carbon's micropore size, ensuring the best adsorption rate and effectiveness in filtering various VOCs. See how Mila’s filters stack up against different VOCs here.

The current filter is specifically designed to target construction-related VOCs, with a particular emphasis on formaldehyde. This gas is challenging to filter due to its small molecule size, which is why we incorporated a honeycomb carbon filter specifically designed to trap formaldehyde.

The honeycomb carbon filter is a critical component designed to target and effectively adsorb formaldehyde. Its specialized structure is optimal for trapping these small molecules, enhancing the filter's ability to purify air from this specific and difficult-to-capture VOC.

The center flow filter contains heavy granular carbon, which gives the filter a long lifespan. It is designed to filter a broader range of large gases and odors, complementing the honeycomb carbon filter to provide comprehensive air purification.

The airflow through the filter is designed to be efficient despite the presence of the carbon box. The filter uses a sandwich construction where air first passes through a prefilter, then the granular carbon layer, and finally through the HEPA layer, which is the white material visible through the mesh cover. This design ensures effective air filtration without blocking airflow.

The center-flow filter has a unique sandwich construction. It consists of a prefilter, a layer of granular carbon, and a layer of HEPA filter. This structure is specifically designed to maximize the filtration efficiency, targeting a wide range of particles and gases.

Please note that the Home Wrecker filter option is only available for the Mila Air.

The honeycomb carbon filter is wrapped around the inside of the main HEPA filter. The air first passes through the HEPA filter, which captures a large majority of particles, and then flows through the honeycomb carbon filter. This sequential filtration process enhances the overall effectiveness in capturing both particles and gases.

The Home Wrecker and Overreactor filter incorporates two types of carbon - granular and honeycomb - to target a broader spectrum of gases and VOCs (Volatile Organic Compounds). This dual approach allows for more effective filtration of both larger and smaller molecule gases, ensuring comprehensive air purification.

Please note that the Home Wrecker filter is only available with Mila Air.

The filtration efficiency of your Mila device depends on the specific filter you select. For the Mila Air, you can choose from 7 custom filters, while the Mila Air Mini offers 4 tailored options.

For example, the Overreactor filter can capture 99.995% and 99.97% of particulates for Mila Air and Air Mini, respectively, making it an effective choice for removing fine particles from the air. Each filter is designed to meet different air quality needs, ensuring both devices provide high-quality air purification. You can learn more about the filtration rates here.

Our carbon filters stand out due to their specialized design. While there are more than 500 blends of carbon available in the market for various applications, our filters utilize a specific selection of these blends, each meticulously chosen for their effectiveness in targeting different gases and Volatile Organic Compounds (VOCs). This careful selection and combination allow our filters to efficiently purify a wide range of VOCs, ensuring a cleaner and safer air quality in your environment.

Make sure your filter is installed correctly and the filter door is securely closed. Restart Mila using the power switch on the bottom and give it a moment to power on. Mila will automatically start in “Automagic” mode at startup. If the fan isn’t spinning as expected, try switching to “Manual” mode to set your own target AQI and fan speed.

Please make sure you’ve selected MANUAL Mode before attempting to change the fan speed. The fan speed will decrease or increase gradually—this is normal. If it does not change after a prolonged period of time after the input, then please reach out to Mila Customer Care for support.

The first time you use the purifier, you might perceive a plastic or paint smell. This is normal, but it should disappear after a couple days. If the smell persists or if you sense a burning smell, please disconnect the purifier and reach out to Mila Customer Care for support.

This screen indicates the unit lost its network connectivity. Make sure the unit is within range of a stable 2.4GHz WiFi network. Pair the unit with the Mila mobile app. Turn OFF the unit by flicking the power switch on the bottom of your Mila. Wait 20 seconds and turn ON the unit. Reboot your router.

Your Mila may reboot itself from time to time for a memory refresh (similar to how you might reset a router). Fear not, all your data is still there!

• Hold down the plus ( + ) button on your unit and add your Milas again in the app.
• Delete the offline Mila by opening its room page and tapping 'Delete Room' at the bottom of the screen.
• If you have more than one Mila you'd like to switch the WiFi network for, please repeat these steps.

Some sound from the fan motor is normal (pro tip: you can also control the amplitude of your Mila fans which doubles as a sound machine with modes like Whitenoise Mode), but if you notice a significant change or something that just sounds out of the ordinary, please contact our Care Squad at support@milacares.com. Often, a simple reset or cleaning and making sure the filter is regularly replaced can resolve noise issues. If it's something else, we'll assist you with the next steps.

You can factory reset your Mila at any time, which also allows you to enter Diagnostic Mode. Be aware that this process will erase all previous settings, including WiFi, and you'll need to re-pair your device to your network.

Here’s how to do it:

1. Turn off your Mila using the power switch on the bottom of your Mila.

2. Remove the front filter panel.

3. Turn on Mila. Mila will display the welcome screen for five seconds, then show a Factory Reset Screen.

4. Follow the on-screen instructions to choose Diagnostics Mode or Factory Reset Mode. If you wait a few seconds, Mila will automatically enter Diagnostics Mode (indicated by two columns of text).

5. Replace the front door panel.

6. Exit Diagnostics Mode by holding down all three buttons. This returns you to the regular Mila operation.

7. Re-pair your Mila to your network.

If you suspect high VOC levels from recent construction in your home, you’ll want to use a filter with carbon to effectively address VOCs such as our Home Wrecker or Overreactor filter. While Mila air purifiers are great for the average home, extreme cases with toxic chemicals might require professional remediation. We recommend activating Bubble Boy Mode or Housekeeping Service to keep your Mila units on alert. You can also increase the fan speed to help more air pass through the filter. In addition, the Mila Air can be a helpful tool for monitoring indoor air quality during and after construction with a built-in VOC sensor.

This allows you to keep an eye on VOC levels in your space over time. If you notice elevated VOC readings, you can adjust your Mila to a higher fan speed, which increases the airflow through the filter and helps reduce the concentration of airborne chemicals. This would allow you to better gauge indoor air quality and make informed decisions about when additional ventilation or professional services might be needed.

If you're concerned about high VOC levels, especially following activities like painting or bringing in new furniture, it's recommended to:

• Increase ventilation in your home.
• Use Mila with filters optimized for VOC reduction by increasing the fan speed (you’ll want something with carbon).
• If you're facing persistent issues, consider consulting an indoor air quality expert for a detailed assessment.

As of October 2024, all Mila units purchased directly from the Mila website come with a 24-month (two years) warranty. Each Mila purchased directly from an authorized seller in the US ( Amazon.com, Best Buy, The Home Depot) is also covered by a 24-month (two-year) standard warranty.

For Auto-Refill subscribers: If you are an Auto-Refill subscriber in good standing, you’ll automatically receive another year of warranty coverage, extending it to 36-months (three years) in total.

Being in good standing means you have an active Auto-Refill subscription and have replaced/ordered your filter with a genuine Mila filter in the last 12 months. Furthermore, should anything go awry after the three year mark, you’re eligible for a $99 USD replacement unit for up to two additional years (that’s five years total). This extended warranty coverage is available in the US, Canada, and Australia, with replacement unit costs at $99 USD (US), $149 CAD (Canada) and $209 AUD (Australia).

Please note that disassembling your Mila unit in any way will void your warranty. If you encounter any issues or have questions about your warranty coverage, please don’t hesitate to reach out to us at support@milacares.com.

If you are on Auto-Refill you will automatically get another year of coverage (that’s 36 months total) as long as you remain a subscriber in good standing. Being in good standing means you have an active Auto-Refill subscription, and have ordered at least one filter in the last 12 months. You’ll also want to make sure that your payment methods are up to date. Regular filter replacements are a key part of keeping your air – and your Mila – running in tip top shape.

If you’re on Auto-Refill and experience any warranty-covered issues after the 36-month mark, and up to 60 months, you can get a replacement unit for:

• United States: $99 USD
• Canada: $149 CAD
• Australia: $209 AUD

For Auto-Refill subscribers who experience any warranty-covered issues beyond their 36 month coverage, you can get replacement unit at for $99 USD in the US (and $149 CAD in Canada and $209 AUD in Australia), which represents a significantly discounted rate for a new unit.

Whenever you purchase a Mila directly from us, you’ll always have an option to activate your Auto-Refill. In addition to immediate savings you’ll receive, this ensures you’ll get a fresh, new filter every six months, keeping your Mila running in tip top shape. You’ll now also enjoy an extended 12 months of warranty as long as you keep that Auto-Refill active, increasing your coverage to 36 months from the time of purchase. And if anything happens in years 4 and 5, we’ll replace your Mila for a $99 USD replacement fee ($149 CAD in Canada and $209 AUD in Australia).

If you’re not sure what the status is of your current Mila, you can check on it at any time through My Account.

If you cancel your Auto-Refill, you’ll no longer be eligible for extended coverage for the third year and the discounted replacement offer for the fourth and fifth years. The standard two-year warranty will still apply starting at the time of purchase.

In general, we ask that you have your receipt or order information ready. We also understand that it may not always be available (e.g., if your Mila was a gift). If you can't find your receipt or order confirmation, please contact us at support@milacares.com. We will do our best to assist you and explore all possible solutions, but please be prepared to provide some basic details about the original purchase(r) such as name and/or email to help verify the order. Please note that this policy only applies to Mila units purchased directly from the Mila website or authorized sellers (Amazon where either Mila USA Inc. or Amazon is the seller, The Home Depot, Best Buy).

To claim a warranty for your Mila unit, visit this link to fill out the warranty claim form: Mila Warranty Claim Form. This form will take about 10 minutes to complete. You’ll be asked for:

• Basic contact information such as your name, address and email address
• Your MAC address
• Details around what you’re experiencing
• Your order details
• If needed, you’ll also have an opportunity to submit a video that illustrates what you’re experiencing.

If your Mila stops working after the warranty period (24 months for all customers, and 36 months for Auto-Refill subscribers, with extended coverage to 60 months for Auto-Refill subscribers in the US, Canada, and Australia), you can still contact our Care Squad at support@milacares.com for assistance.

Yes, if you gift your Mila, you can also transfer the warranty, provided that the original proof of purchase is available and the warranty period has not expired. Any Auto-Refill benefits will not transfer.

• Start by enabling the Mila Skill — you'll want to have your Amazon log-in handy.
• Follow the on-screen instructions to link your Mila account to Amazon Alexa.

Using your Amazon Alexa, you can ask Mila to set certain modes or to get the 411 on what's happening with your home air quality. Commands you can use include:

Set the Mode

• Alexa, ask Mila to set mode to Automagic
• Alexa, ask Mila to turn up/down the fan (by N%)
• Alexa, ask Mila to set/turn off Child Lock
• Alexa, ask Mila to turn on/off Whitenoise Mode
• Alexa, ask Mila to start a Deep Clean

Set the Fan Speed

• Alexa, ask Mila to set fan speed to N%
• Alexa, ask Mila to pause
• Alexa, ask Mila to resume

Get the 411

• Alexa, ask Mila what my indoor air quality is
• Alexa, ask Mila what my outdoor air quality is
• Alexa, ask Mila what my air quality is

Need an extra hand?

• Alexa, ask Mila for an introduction
• Alexa, ask Mila for some help
• Alexa, ask Mila what is TVOC
• Alexa, ask Mila what is AQI

If you have multiple Milas, set asks for a specific Mila by adding "in the [Room Name]" to any of these asks (e.g., Ask Mila to set Child Lock in the Nursery). You can find your name in the "Rooms" screen of your Mila app.

Mila is pronounced "mee-la".

Connecting with Amazon Alexa

You can visit Amazon’s website for help with Alexa, including its connection to your Milas. For example, you may need to toggle permissions for the Mila skill, or you may need to disable the skill and then re-enable it. Amazon’s website offers instructions and additional troubleshooting suggestions here.

I have a question about Mila

Please send our Care Squad a note at support@milacares.com.

• Open the Google Home app and ensure you’re logged into the Google account connected to your Google Home devices.
• Navigate to: Home > Settings > Google Assistant > All > Home Control.
• In the Home Control section, search for “Mila Smart Home” and follow the prompts to link your Mila to Google Home.

Using your Google Home, you can ask Mila to set certain modes or to get the 411 on what's happening with your home air quality. Commands you can use include:

Set the Mode

• Ok Google, ask Mila to set mode to Automagic
• Ok Google, ask Mila to turn up/down the fan (by N%)
• Ok Google, ask Mila to set/turn off Child Lock
• Ok Google, ask Mila to turn on/off Whitenoise Mode
• Ok Google, ask Mila to start a Deep Clean

Set the Fan Speed

• Ok Google, ask Mila to set fan speed to N%
• Ok Google, ask Mila what my outdoor air quality is
• Ok Google, ask Mila what my air quality is

Get the 411

• Ok Google, ask Mila what my indoor air quality is
• Ok Google, ask Mila what my outdoor air quality is
• Ok Google, ask Mila what my air quality is

Need an extra hand?

• Ok Google, ask Mila for an introduction
• Ok Google, ask Mila for some help
• Ok Google, ask Mila what is TVOC
• Ok Google, ask Mila what is AQI

If you have multiple Milas, set asks for a specific Mila by adding "in the [Room Name]" to any of these asks (e.g., Ask Mila to set Child Lock in the Nursery). You can find your name in the "Rooms" screen of your Mila app.

Mila is pronounced "mee-la".

Connecting with Google Home

You can visit Google's website for help with Google Home, including its connection to your Milas. For example, you may need to unlink and re-link your Milas. Google's website offers instructions and additional troubleshooting suggestions here.

I have a question about Mila

Please send our Care Squad a note at support@milacares.com.

HomeKit integration allows you to connect and control your Mila devices with Apple's HomeKit platform. This means you can manage your devices using the Home app on your Apple devices or through Siri voice commands. You can also get started with this HomeKit Quick Start Guide.

• Open the Mila app on your iPhone.
• Go to the room where your Mila is placed and select it.
• Tap “Add to HomeKit” at the bottom. The app will begin verifying Mila’s compatibility with HomeKit.
• If your Mila needs some additional updates first before booting up in HomeKit mode, you should see a screen on your display prompting you
  The Mila app will check if Mila’s firmware is current. If so, it will automatically update.
  If already up-to-date, continue to the next step.
• Mila may undergo another reboot.
• Upon reboot, you’ll be able to follow the on-screen HomeKit instructions: name your Mila and choose its room.
• Voila! Your Mila is now integrated with HomeKit. 🤗

Once connected, you can control your Mila devices through the Apple Home app or using Siri. This includes turning devices on or off, adjusting settings, or even setting up automated routines, and scenes that trigger based on time, location, or other device states.

Through HomeKit integration with Mila, users can access a variety of sensors and information. Specifically:

• Air Quality Sensor: This sensor provides real-time data on the air quality in your space, giving insights into particulate matter, carbon dioxide, and carbon monoxide.
• Temperature Sensor: Monitors the current room temperature, allowing for more informed decisions about heating or cooling needs.
• Humidity Sensor: Measures the relative humidity in the room, allowing for more informed decisions about humidity in the space.
• Proximity Sensor: Detects the presence or absence of individuals in the room. This can be used to trigger specific actions or settings in the Home app.
• Fan Speed: Monitor and adjust the fan speed of your Mila device directly from HomeKit.
• Device Status: Quickly view if your Mila is powered on/off, or in specific modes like Manual or Auto Mode.

Yes. HomeKit uses strong encryption to keep your device communications secure. In fact, Apple's HomeKit platform is known for its stringent security measures.

If you're having trouble, please contact our Care Squad at support@milacares.com. We're here to help!

Yes, you will need an Apple device running iOS (like your phone) to set up and manage HomeKit. Once set up, you can use Siri on any of your Apple devices to control your Mila devices.

Yes, Mila devices can be simultaneously linked to multiple smart home platforms. You can use Alexa, Google Assistant, and HomeKit at the same time, but the exact processes and capabilities might differ between them. Please note Mila is not Matter compatible right now.

No, HomeKit integration comes as a part of the Mila software package and doesn't require any additional fees.

The Home Health Report is a monthly summary of your home’s health, including indoor air quality. It provides insights into various air quality metrics and trends from the past month, such as PM2.5 levels, VOC exposure, and more.

To receive your Home Health Report, please make sure you’re running app version 1.16. Your Mila unit needs to also be online and collecting data for the past 30 days (so if you’re new to Mila or your Mila has been offline for a while, you may not see your report just yet!). This release is the start of a series of updates to come to your Home Health Report. And as the very first release, you might run into some quirks or edge cases. As always, we welcome your feedback, and please feel free to reach out to our Care Squad at support@milacares.com at any time.

You will receive the Home Health Report once a month in your Mila app. It summarizes the air quality data collected over the previous month, pointing out key trends and insights.

Once connected, you can control your Mila devices through the Apple Home app or using Siri. This includes turning devices on or off, adjusting settings, or even setting up automated routines, and scenes that trigger based on time, location, or other device states.

The report includes data on various air quality metrics such as PM2.5 levels, VOCs (Volatile Organic Compounds), CO2 levels, temperature, and humidity. It also provides information on the overall air quality trends in and outside of your home.

The data is collected using your Mila air purifier’s sensors, which continuously monitor the air quality in your home. We then combine this data with external information like outdoor AQI, pollen counts, and more to give you a comprehensive view of your home’s health. This data is then aggregated and analyzed to create your monthly Home Health Report.

As our first iteration of the Home Health Report, this feature is in public beta, and we are rolling out on a per-Milieber basis. If you’re running the latest app (version 1.16), you are eligible to receive a report. Reports are generated monthly and typically appear in the first week of the new month. Please note that you must have at least 30 days of data for a report to be generated. If you’ve had your Mila online and running for 30 days or more and still don’t have your Home Health Report, first check the Milabot screen on the Mila app. New reports will be prominently displayed at the top of your feed until you view them, at which point they will be available at the bottom of the Milabot screen (your Milabot is organized chronologically starting with your most recent air quality events at the very top and going back in time as you scroll down). If you don’t see a report, there might not be enough data for your unit just quite yet. If you still feel like your report is missing, please contact our Care Squad at support@milacares.com with your Mila account email.

Monitoring indoor air quality is crucial because poor air quality can affect your health and well-being, as well as the overall health and longevity of your home. By understanding and improving the air quality in your home, you can reduce the risk of respiratory issues, allergies, and other health problems.

The Home Health Report provides actionable insights and recommendations to help you improve your home’s health, including your indoor air quality. This may include suggestions for ventilation, using Mila more, reducing sources of pollution, and maintaining optimal humidity levels while also protecting your home from damage caused by pollutants, moisture, and other environmental factors.

If you notice any unusual data in your Home Health Report, you can reach out to our Care Squad by emailing us at support@milacares.com for assistance and further guidance.

If you notice certain metrics missing from your Home Health Report, it could be due to a lack of sufficient data. For example, if there is no pollen data available for your area, it could mean there isn’t a reliable station nearby or that the station it’s pointed to is currently offline. Please note that pollen data is currently available only in the US and Europe. If you believe there is an error or if data was previously available, please contact our Care Squad at support@milacares.com for assistance.

Currently, the Home Health Report is designed to provide insights that are typically helpful for most homes. For example, it includes metrics such as PM2.5 levels, VOCs, CO2 levels, temperature, and humidity, along with trends and actionable recommendations. However, we are always looking to improve and welcome your feedback on additional features or customizations you would like to see (e.g., layout, additional metrics etc.).

We're reviewing ways to share individual metrics/data cards within the Home Health Report! However, for now, the report is only available for personal viewing. But don't worry, we're working hard to make it easy to share your progress and insights with friends and family. Stay tuned for updates! In the meantime, you can invite friends and family to join you in a specific location within the Mila app. While individual metrics/data cards can’t be shared directly, invited guests will have access to the Home Health Report and its insights.

The Mila Air Mini is a compact, smart air purifier (Mila’s sister!) designed to improve indoor air quality by using advanced sensors and smart operation modes. It’s perfect for smaller spaces and can be controlled via the Mila smartphone app.

The Mila Air Mini is ideal for rooms up to 714 square feet, making it perfect for bedrooms, offices, and smaller living areas.

The Mila Air Mini operates at a minimum noise level of 21.7 dB and a maximum of 58 dB, ensuring that it works quietly while still providing powerful air purification. Unlike traditional air purifiers that run at a constant setting, the Mila Air Mini intelligently adjusts its noise levels based on your presence—quieter when you’re in the room and ramping up for deeper cleaning when you’re away. With Quiet Mode activated, you can expect up to 30% less noise for a peaceful environment.

Yes, the Mila Air Mini is effective at removing odors thanks to its filters, especially those that come packed with carbon (the Critter Cuddler and the Overreactor filters). They each contain activated carbon which is excellent for capturing VOCs and odors.

Yes, the Mila Air Mini can be controlled using the Mila app, compatible with iOS 15 and above, and Android 10 and above. The app allows you to set smart modes, visualize sensor data, and control the device remotely. If you already have a Mila, simply go to the “Rooms” screen in the app and follow the instructions to add your Mila Air Mini.

Setting up the Mila Air Mini is simple. Plug in the device, download the Mila app for Apple iOS or Android, and follow the on-screen instructions to pair the air purifier with your smartphone and WiFi network. If you already have other Mila units in your home paired to the app, simply hit the “+” tile on your homepage and follow the onscreen prompts to add your Mini.

The Mila Air Mini is equipped with 5 advanced sensors, including:

• Airborne particulate sensor for PM1.0, PM2.5, and PM10
• Temperature
• Humidity sensor
• Carbon monoxide (CO) sensor
• Room presence

These sensors enable the Mila Air Mini to provide real-time air quality data and adjust its operation accordingly.

The Mila Air Mini can address a range of air quality issues, from common allergens and pollutants to more specific concerns like pet dander and cooking odors. The choice of filter allows you to tailor the device to your specific needs.

The Mila Air Mini is portable and can be easily moved from room to room. However, for continuous air purification in multiple rooms, we recommend having a dedicated Mila Air Mini for each space.

The Mila Air Mini uses a brushless DC motor with a maximum power consumption of 42W. At minimum fan speed, it consumes around 3W, and in Energy Save Mode, it uses around 2W.

The Mila Air Mini offers several operating modes:

• Automagic Mode: Automatically adjusts fan speed based on AQI measurements.
• Manual Mode: Allows you to manually control fan speed.

These modes can be controlled via the on-screen display and on the smartphone app.

If you encounter any issues with your Mila Air Mini, please contact Mila Care Squad for support at support@milacares.com.

Yes, the Mila Air Mini is highly effective at reducing allergens such as pollen and dust, and comes with two filters that are specifically designed to filter out allergens – the Big Sneeze and the Critter Cuddler filters.

Regular maintenance includes cleaning the exterior with a soft cloth and replacing the filters regularly to ensure your unit operates at peak performance.

Yep! The Mila Air Mini is designed to be safe for use around pets and children. It features secure housing and filters to ensure clean air without exposing anyone to harmful components. Both Mila Mini and Mila Air use mechanical filtration, no ionizers or ozone involved. It also includes thoughtful features such as Child Lock Mode to keep curious fingers (and paws) away.

For optimal air quality, it’s recommended to run your Mila Air Mini continuously. The Automagic Mode feature will adjust the fan speed based on real-time air quality readings, ensuring efficient operation and energy use.

The Mila Air Mini comes in five decor-friendly colors: Purely White, Smoky Gray, Natural Sand, Dark Moss, and Twilight Blue.

You should replace the filters in your Mila Air Mini every 6 months. To ensure you never miss a replacement, we recommend joining the Auto-Refill program. With Auto-Refill, you’ll receive a fresh filter delivered to your door every 6 months, and your first filter is on us. This helps maintain optimal air quality and ensures your Mila Air Mini operates at peak efficiency.

Mila Air Mini comes with four custom Mini-sized filters that include:

• The Basic Breather: Our essential everyday filter.
• The Big Sneeze: Designed for allergy sufferers.
• The Critter Cuddler: Perfect for pet owners, clearing the air of pet dander.
• The Overreactor: The mother of all filters. Perfect for tackling just about anything in the air.

Yes, the Mila Air Mini comes with a filter. When you purchase the Mila Air Mini, you can choose from a selection of 4 filters. Additionally, if you subscribe to Auto-Refill, your first filter is included for free, and you’ll receive a fresh filter every 6 months with free shipping and enjoy extended warranty coverage. You can cancel your Auto-Refill at any time.

The Mila Air Mini package includes the air purifier unit, a pre-installed filter of your choice, a power adapter, and a quick start guide.

The Mila Air Mini is a powerful, compact purifier designed for medium-sized rooms up to 714 sq. ft., with a high CADR of 357 m³/h and 100% HEPA filtration. It offers four customizable filters to tackle pet dander, allergens, odors, and VOCs. What sets Mia apart is its intelligence, and Air Mini comes with six air quality sensors and an adaptive Automagic Mode that includes settings such as Whitenoise Mode, Housekeeping Service and Bubble Boy Mode. Smart home integrations (Alexa, Google Assistant, Apple HomeKit) ensure seamless air management. With in-depth insights and controls via the Webby-award-winning Mila app, MilaAir Mini delivers a personalized and intuitive air-cleaning experience.

Yes! Mila Air 3 is compatible with the full range of Mila filters you know and trust.

Mila Air 3 introduces several key upgrades over the original Mila Air, improving performance, durability, and quietness:

• Improved Performance: Mila Air 3 features a higher CADR (Clean Air Delivery Rate), with a range of 262 m³/hr to 460 m³/hr, compared to the original Mila Air’s range of 254 m³/hr to 460 m³/hr.
• Quieter Operation: The new motor and fan design make Mila Air 3 quieter than ever. Mila Air 3 operates at a maximum noise level of 58 dB, slightly quieter than the original Mila Air’s 59 dB, and its minimum noise level is an ultra-quiet 23 dB, ideal for bedrooms, offices, or other quiet spaces.
• Advanced Motor and Fan Design: Mila Air 3 features a Nidec motor, known for its precision and durability, paired with a custom-engineered fan. This combination enhances stability, minimizes wear, and improves heat dissipation for a quieter and longer-lasting performance.

In short, Mila Air 3 builds upon the original Mila Air’s strong foundation, delivering superior air-cleaning performance, quieter operation, and enhanced durability while keeping the smart features Mila users know and love.

Mila Air 3 is whisper-quiet, and operates at 16% fewer decibels than the original Mila Air at max speeds, and goes as low as 23 dB (literally pin-drop-in-a-library quiet). It's ideal for bedrooms, offices, and any space where you want peace and clean air.

Mila Air 3 clears the air in rooms of different sizes effectively, offering tailored air purification based on your needs. As general guidance, here’s a look at what you can expect in different spaces:

• Up to 1,034 sq ft: In larger spaces, Mila delivers 2 Air Changes per Hour (ACH), providing basic coverage for everyday air quality. It takes approximately 30 minutes to clean the air in a room this size.
• At 400 sq ft: Perfect for living rooms, Mila delivers 5 ACH, meeting CDC recommendations for allergy and viral reduction. It takes just 12 minutes to clean the air in these spaces.
• At 200 sq ft: Ideal for bedrooms, Mila achieves 10 ACH, offering clean-room-level filtration. The air is cleaned in a quick 6 minutes.

No matter the room—whether it’s your bedroom, living room, or home office—Mila ensures the air you breathe is clean and safe.

Mila Air 3 boasts the same great looks as Mila Air, but comes with a completely redesigned interior with a new fan and motor. This means even higher performance with 16% less noise. Plus, it's built to last – designed to run for 4.7 billion revolutions, the equivalent of your car running for 6.2 million miles.

Yes, Mila Air 3 delivers improved performance with a higher CADR (Clean Air Delivery Rate), increasing from a range of 254 m³/hr to 460 m³/hr in Mila Air 2 to a range of 262 m³/hr to 460 m³/hr in Mila Air 3.