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Take a deep breath ...
help is on the way.

Our customers buy Mila for the health of their loved ones and we take that responsibility seriously. We’re here to support you, 24/7.

Mila on the go

Setting up your 
Mila app

It’s as easy as inhale, exhale.

download-mila-app
turn-on-mila-app
pair-your-mila
01

Grab the app.

Download the Mila app on your iOS/Android device.

02

Turn on your Mila air purifier.

Plug in and power on each unit.

03

Follow your in-app directions.

Set up your Mila in three simple steps. You’ll want to have your local WiFi network name and password handy (Mila works on a 2.4 gHz frequncy).

Get the latest updates on Mila’s services at https://status.milacares.com

Unit controls

Know what you're looking at

unit-slide1

Mode

Indicates which main mode you’re in: Manual or Automagic.

Outdoor AQI

Your current outdoor air quality, as measured on a scale of 0-300 (lower is better).

Protection Factor

Indicates the difference in air quality between indoors and outdoors.

Indoor AQI

Your current indoor air quality, as measured on a scale of 0-300 (lower is better).

Unit controls

Know what you're looking at

unit-slide2

Mode

Indicates which main mode you’re in: Manual or Automagic.

Target AQI

Your projected AQI based on fan speed and room size.

Current AQI

The current indoor air quality, calculated based on Mila’s sensors.

Air Changes / Hr

How frequently air circulates through Mila's filter every hour in a room. The higher your ACH, the higher your fan speed.

FAQ

Frequently asked questions

Have a Q? Find your A below.

General
How do you pronounce “Mila”?

Mila should be pronounced “Mee-la” :)

Where should I place my Mila?

Please ensure that there is a minimum of 11.8” (30 cm) of clearance around the unit.

Where can I find a user handbook/quick start guide?
What voltage range does Mila operate on?

Mila is compatible globally across 100-240v.

Does Mila require a WiFi connection to operate?

While Mila does not require WiFi, it's a lot cooler if you use Mila with WiFi. :) Some of Mila’s smartest functions require a Wifi connection (e.g., Automagic Mode, using with the Mila App), but Mila can operate in Manual Mode completely offline.

How can I use Mila with my Alexa or Google Home devices?

Alexa/Google Home skills are currently undergoing testing with a small group of Mila beta testers and will be available for all Mila users shortly.

For all the Apple fanboys/gals out there, we have now been MFI certified and are in the planning stages for HomeKit support.

Set-Up
How do I set up my Mila?
  • Operate your Mila in an enclosed area. Close all doors, windows, and other openings connecting to the outside of the room.
  • Place the air purifier in a location that does not restrict the airflow through the top of the unit, or the intake vents on the sides of the unit.
  • The unit must be placed on a leveled surface that can support it. Please ensure that there is a minimum of 11.8” (30 cm) of clearance around the unit.
Where should I place my Mila?

Please ensure that there is a minimum of 11.8” (30 cm) of clearance around the unit.

What’s included in my Mila box?

Each Mila box comes with:

  • A Mila unit
  • A cord
  • Your filter of choice pre-loaded in your unit (please make sure to remove the plastic wrap from your filter before use)
  • Quick start guide
How do I pair my Mila with the Mila app?

If this is your first time setting up a Mila, open the app and follow the in-app instructions. You’ll want to have your WiFi network and password handy (please note that Mila only works on 2.4GHz frequency networks. If you have a mesh network like eero or Google WIFi, your router will automatically choose this for you.)

If you already have a Mila, add a Mila from the “Rooms” screen and follow the in-app instructions.

Filters
What filters can I use with my Mila?

Mila comes with seven custom filters for your unique needs — the seven include: The Basic Breather, The Big Sneeze, The Rookie Parent, The Critter Cuddler, The Home Wrecker, The Mama-to-be, and The Overreactor. Learn more about each filter here.

How often should I change my filter?

Filter life depends on usage and will last between six to nine months. Please note you cannot wash your filter and it should be disposed of in accordance with your local laws and replaced as needed.

Can I wash my Mila Sock (pre-filter)?

Wash the Mila Sock (prefilter) by hand in cold/warm water and let dry completely before fitting it back on your Mila filter.

How should I store my filter?

Filters should be kept out of direct sunlight and sealed in their original packaging until ready for use. If you need to swap out a filter in between uses, please store out of direct sunlight.

Troubleshooting
The fan isn’t running.

Make sure your filter is installed correctly and the filter door is closed properly. Restart Mila and wait for “Calibration Mode” to complete (this usually takes around 70 seconds). Mila will automatically run in “Automagic” mode at startup. Switch to “Manual” mode to set your own target AQI and fan speed.

The fan speed doesn’t change after selecting a new fan speed.

Please make sure you’ve selected MANUAL Mode before attempting to change the fan speed. The fan speed will decrease or increase gradually—this is normal. If it does not change after a prolonged period of time after the input, then please reach out to Mila Customer Care for support.

My unit smells odd.

The first time you use the purifier, you might perceive a plastic or paint smell. This is normal, but it should disappear after a couple days. If the smell persists or if you sense a burning smell, please disconnect the purifier and reach out to Mila Customer Care for support.

My display screen says “Connection Lost.”

This screen indicates the unit lost its network connectivity. Make sure the unit is within range of a stable 2.4GHz WiFi network. Pair the unit with the Mila mobile app. Turn OFF the unit by flicking the power switch on the bottom of your Mila. Wait 20 seconds and turn ON the unit. Reboot your router.

My Mila just rebooted itself.

Your Mila may reboot itself from time to time for a memory refresh (similar to how you might reset a router). Fear not, all your data is still there!

Warranty
Is there a warranty?

Each Mila comes with our Mila-backed guarantee. For Kickstarter and Indiegogo backers, your units come with a one year warranty. Note that disassembly of Mila hardware in any way automatically voids this warranty. If you need any assistance, please contact us at support@milacares.com.

  • Mila firmware

    Mila Firmware - Current Version

    Automatically receive new firmware updates when your Mila unit is online.

    v 1.0.3

  • Mila App

    Mila App - Current Version

    Stay updated on the latest app versions to make the most of your Mila.

    v 1.0.3

    Download latest version
  • Mila Manual

    User Manual

    Questions about your Mila unit? Get the answers you need in this handy manual.

    Download the manual

Contact us

Need some help?

We’re here to make sure you have a great experience with Mila. Reach out any time, day or night.