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Our customers buy Mila for the health of their loved ones and we take that responsibility seriously. We’re here to support you, 24/7.

Mila on the go

Setting up your Mila app

It’s as easy as inhale, exhale.

Get the latest updates on Mila’s services at https://status.milacares.com

FAQ

Frequently asked questions

Have a Q? Find your A below.

General

How do you pronounce “Mila”?

Mila should be pronounced “Mee-la” :)

Where should I place my Mila?

Please ensure that there is a minimum of 11.8” (30 cm) of clearance around the unit.

Where can I find a user handbook/quick start guide?

What voltage range does Mila operate on?

Mila is compatible globally across 100-240v.

Does Mila require a WiFi connection to operate?

While Mila does not require WiFi, it's a lot cooler if you use Mila with WiFi. :) Some of Mila’s smartest functions require a Wifi connection (e.g., Automagic Mode, using with the Mila App), but Mila can operate in Manual Mode completely offline.

How can I use Mila with my Alexa or Google Home devices?

Alexa: Get started by enabling the Mila Skill (you'll want to have your Amazon log-in handy). Follow the on-screen instructions to link your Mila(s) to Alexa. For more information, please see here.

Google Home: Get started by sending the Mila Action to your Google Home devices — you'll want to be logged into the Google account your Google Homes are hooked up to. Follow the in-app instructions in your Google Home app to link your Mila(s). For more information, please see here.

Where can I purchase Milas from?

Milas can be purchased from the Mila website (https://www.milacares.com) or from Amazon.com in the US. Please note that on Amazon.com, only units sold by Mila USA Inc. are considered authorized purchases.

What are Mila's dimensions?

Mila measures in at 11.8” x 11.8” x 15.5” and can be set up anywhere. We generally recommend about 11.8" of clearance on all sides for maximum airflow (if possible). Air is sucked in through all 4 sides and the bottom of the unit, filtered, and clean, fresh air is distributed through the top vent.

Shipping

How long does it take for my order to ship?

All orders typically ship out the same / very next business day, and deliver in 3-10 days depending on where you’re located. Here are our typical shipping times by region:

  • US: 3-5 days
  • Canada: 3-10 days
  • UK: 3-7 days
  • Australia: 3-10 days
  • Singapore: 3-5 days
  • Europe: 3-7 days
  • China/Hong Kong: 3-5 days (please note that shipping timelines are currently impacted by COVID-19 restrictions in China/Hong Kong)

How will my orders ship?

We partner with different carriers depending on region. While this may change from time to time, these are normally who you can expect to deliver your Milas and filters to you:

  • US: UPS, USPS, or DHL
  • Canada: Purolator or Canada Post
  • UK: Yodel or Evri
  • Australia: Aramex or TNT
  • Singapore: J&T or SF Express
  • Europe (except the UK): DHL, PostNL, or FedEx
  • China/Hong Kong: SF Express

Where can I find my tracking information?

We’ll send you your tracking information as soon as your order ships out. However, if it has been a few days and you haven’t heard from us, please reach out to our Care Squad at support@milacares.com with your order number and we’ll be happy to look into it for you. In rare cases, it may be in your spam folder so don’t forget to give that a peek.

How can I change or cancel my order?

If you need to make a change, please contact our Care Squad at support@milacares.com with your order number and let us know what changes you’d like to make. We will do our best to accommodate any changes before your order ships out, but because we usually ship out within a couple hours of order placement, it isn’t always possible. If your order is already in transit, we’ll work with you to explore what options may be available.

How can I activate Auto-Refill on an order I’ve already placed?

Please send our Care Squad a note at support@milacares.com along with your order ID and we’ll be happy to activate your Auto-Refill for you if it’s available in your market.

Will I be required to pay customs/taxes upon delivery?

No additional duties/taxes will be assessed upon delivery in any of the markets we support (US, Canada, UK, Australia, Singapore, UK, select EU countries, and China/Hong Kong).

Where can I find a copy of my confirmation email?

Order confirmations are emailed out automatically when you place an order. If you have not received a copy, please contact our Care Squad at support@milacares.com with the email address and shipping address used to order and we will be happy to provide that to you. Pro tip: Don’t forget to check your spam folder.

Set-Up

How do I set up my Mila?

  • Operate your Mila in an enclosed area. Close all doors, windows, and other openings connecting to the outside of the room.
  • Place the air purifier in a location that does not restrict the airflow through the top of the unit, or the intake vents on the sides of the unit.
  • The unit must be placed on a leveled surface that can support it. Please ensure that there is a minimum of 11.8” (30 cm) of clearance around the unit.

Where should I place my Mila?

Please ensure that there is a minimum of 11.8” (30 cm) of clearance around the unit.

What’s included in my Mila box?

Each Mila box comes with:

  • A Mila unit
  • A cord
  • Your filter of choice pre-loaded in your unit (please make sure to remove the plastic wrap from your filter before use)
  • Quick start guide

How do I pair my Mila with the Mila app?

If this is your first time setting up a Mila, open the app and follow the in-app instructions. You’ll want to have your WiFi network and password handy (please note that Mila only works on 2.4GHz frequency networks. If you have a mesh network like eero or Google WIFi, your router will automatically choose this for you.)

If you already have a Mila, add a Mila from the “Rooms” screen and follow the in-app instructions.

Filters

What filters can I use with my Mila?

Mila comes with seven custom filters for your unique needs — the seven include: The Basic Breather, The Big Sneeze, The Rookie Parent, The Critter Cuddler, The Home Wrecker, The Mama-to-be, and The Overreactor. Learn more about each filter here.

How often should I change my filter?

Filter life depends on usage and will last between six to nine months. Please note you cannot wash your filter and it should be disposed of in accordance with your local laws and replaced as needed.

Can I wash my Mila Sock (pre-filter)?

Wash the Mila Sock (prefilter) by hand in cold/warm water and let dry completely before fitting it back on your Mila filter.

How should I store my filter?

Filters should be kept out of direct sunlight and sealed in their original packaging until ready for use. If you need to swap out a filter in between uses, please store out of direct sunlight.

What is a Mila Sock?

We gave Mila washable “socks” that work as a pre-filter to capture larger particles. You can use them on any of Mila's seven filters, and can help extend filter life. They’re easy to wash/vacuum and reuse with each new filter you get. The Critter Cuddler filter automatically comes with a Mila Sock pre-installed.

Troubleshooting

The fan isn’t running.

Make sure your filter is installed correctly and the filter door is closed properly. Restart Mila and wait for “Calibration Mode” to complete (this usually takes around 70 seconds). Mila will automatically run in “Automagic” mode at startup. Switch to “Manual” mode to set your own target AQI and fan speed.

The fan speed doesn’t change after selecting a new fan speed.

Please make sure you’ve selected MANUAL Mode before attempting to change the fan speed. The fan speed will decrease or increase gradually—this is normal. If it does not change after a prolonged period of time after the input, then please reach out to Mila Customer Care for support.

My unit smells odd.

The first time you use the purifier, you might perceive a plastic or paint smell. This is normal, but it should disappear after a couple days. If the smell persists or if you sense a burning smell, please disconnect the purifier and reach out to Mila Customer Care for support.

My display screen says “Connection Lost.”

This screen indicates the unit lost its network connectivity. Make sure the unit is within range of a stable 2.4GHz WiFi network. Pair the unit with the Mila mobile app. Turn OFF the unit by flicking the power switch on the bottom of your Mila. Wait 20 seconds and turn ON the unit. Reboot your router.

My Mila just rebooted itself.

Your Mila may reboot itself from time to time for a memory refresh (similar to how you might reset a router). Fear not, all your data is still there!

I'd like to change the WiFi network my Mila is connected to.

  • Hold down the plus ( + ) button on your unit and add your Milas again in the app.
  • Delete the offline Mila by opening its room page and tapping 'Delete Room' at the bottom of the screen.
  • If you have more than one Mila you'd like to switch the WiFi network for, please repeat these steps.

Warranty

Is there a warranty?

Each Mila purchased from an authorized seller (our website, Amazon.com in the US, and all Kickstarter/Indiegogo backers) comes with our Mila-backed guarantee, including a one year warranty. Note that disassembly of Mila hardware in any way automatically voids this warranty. If you need any assistance, please contact us at support@milacares.com. You can read more about our warranty policy here.

Smart Home - Amazon Alexa

How do I connect Amazon Alexa to my Milas?

  • Start by enabling the Mila Skill — you'll want to have your Amazon log-in handy.
  • Follow the on-screen instructions to link your Mila account to Amazon Alexa.

What can I ask my Alexa to do?

Using your Amazon Alexa, you can ask Mila to set certain modes or to get the 411 on what's happening with your home air quality. Commands you can use include:

Set the Mode

  • Alexa, ask Mila to set mode to Automagic
  • Alexa, ask Mila to turn up/down the fan (by N%)
  • Alexa, ask Mila to set/turn off Child Lock
  • Alexa, ask Mila to turn on/off Whitenoise Mode
  • Alexa, ask Mila to start a Deep Clean

Set the Fan Speed

  • Alexa, ask Mila to set fan speed to N%
  • Alexa, ask Mila to pause
  • Alexa, ask Mila to resume

Get the 411

  • Alexa, ask Mila what my indoor air quality is
  • Alexa, ask Mila what my outdoor air quality is
  • Alexa, ask Mila what my air quality is

Need an extra hand?

  • Alexa, ask Mila for an introduction
  • Alexa, ask Mila for some help
  • Alexa, ask Mila what is TVOC
  • Alexa, ask Mila what is AQI

If you have multiple Milas, set asks for a specific Mila by adding "in the [Room Name]" to any of these asks (e.g., Ask Mila to set Child Lock in the Nursery). You can find your name in the "Rooms" screen of your Mila app.

How do I pronounce "Mila"?

Mila is pronounced "mee-la".

I need some more help.

Connecting with Amazon Alexa

You can visit Amazon’s website for help with Alexa, including its connection to your Milas. For example, you may need to toggle permissions for the Mila skill, or you may need to disable the skill and then re-enable it. Amazon’s website offers instructions and additional troubleshooting suggestionshere.

I have a question about Mila

Please send our Care Squad a note at support@milacares.com.

Smart Home - Google Home

How do I connect Google Home to my Milas?

  • Start by sending the Mila Action to your Google Home devices — you'll want to be logged into the Google account your Google Homes are hooked up to
  • Follow the in-app instructions in your Google Home app to link your Mila to Google Home

What can I ask my Google Home to do?

Using your Google Home, you can ask Mila to set certain modes or to get the 411 on what's happening with your home air quality. Commands you can use include:

Set the Mode

  • Ok Google, ask Mila to set mode to Automagic
  • Ok Google, ask Mila to turn up/down the fan (by N%)
  • Ok Google, ask Mila to set/turn off Child Lock
  • Ok Google, ask Mila to turn on/off Whitenoise Mode
  • Ok Google, ask Mila to start a Deep Clean

Set the Fan Speed

  • Ok Google, ask Mila to set fan speed to N%
  • Ok Google, ask Mila what my outdoor air quality is
  • Ok Google, ask Mila what my air quality is

Get the 411

  • Ok Google, ask Mila what my indoor air quality is
  • Ok Google, ask Mila what my outdoor air quality is
  • Ok Google, ask Mila what my air quality is

Need an extra hand?

  • Ok Google, ask Mila for an introduction
  • Ok Google, ask Mila for some help
  • Ok Google, ask Mila what is TVOC
  • Ok Google, ask Mila what is AQI

If you have multiple Milas, set asks for a specific Mila by adding "in the [Room Name]" to any of these asks (e.g., Ask Mila to set Child Lock in the Nursery). You can find your name in the "Rooms" screen of your Mila app.

How do I pronounce "Mila"?

Mila is pronounced "mee-la".

I need some more help.

Connecting with Google Home

You can visit Google's website for help with Google Home, including its connection to your Milas. For example, you may need to unlink and re-link your Milas. Google's website offers instructions and additional troubleshooting suggestions here.

I have a question about Mila

Please send our Care Squad a note at support@milacares.com.

  • Mila Firmware - Current Version

    Automatically receive new firmware updates when your Mila unit is online.

    v1.6

    Change log
  • Mila App - Current Version

    Stay updated on the latest app versions to make the most of your Mila.

    v1.13

    Download latest version
    Change log
  • User Manual

    Questions about your Mila unit? Get the answers you need in this handy manual.

    Download the manual

Contact us

Need some help?

We’re here to make sure you have a great experience with Mila. Reach out any time, day or night.

Email

support@milacares.com
1 Belvedere Place Suite 200 Mill Valley, CA 94941